If you are experiencing the Hulu black screen issue, there might be various reasons, including internet issues, application issues, or corrupted file errors. To fix this problem, you need to follow some troubleshooting steps.
Hulu is one of the popular streaming platforms which streams quality and original movies and TV shows with its large database. Mostly it is available in the United States with several subscription plans for its customers. Its’ parent company is Disney Media, allowing it to easily provide various Disney-related titles.
Reason for Hulu showing a black screen
According to customer feedback, Hulu black screen is one of the worst experiences when you are in the middle of a movie watching using your Samsung Smart TV or any other Smart TV when it occurred. Imagine that you are enjoying a movie you like. Suddenly, you cannot watch it anymore even though you haven’t finished watching it.
If you are looking for some directions to fix this problem, you need to follow the solutions below.
Solution 1: Check for internet connection issues
Hulu is one of the leading streaming services allowing you to watch movies and TV shows, so it requires a good internet connection and downloading speed. If your connection is poor, then this might be the reason for the Hulu black screen.
The first thing you want to do is to check the internet connection speed that you are using to watch the Hulu streaming service.
Checking your internet speed
- Go to the internet browser using your smartphone.
- On the web, search bar type speedtest.net and search for it. This is an online speed test site that is free for everyone.
- Once you reach the website click on the go button to start the test.
If you want to have a better experience with the Hulu streaming service, you should have a good download and upload speed with your internet service provider. The result you are getting from this site should match the subscription details of your internet service provider.
If there is a problem with your internet connection it might be a result of the faulty Wi-Fi device. You can check this issue by following these steps:
- Please turn off the device you are using to watch Hulu streaming services.
- Turn off the Wi-Fi device and unplug it from the power source.
- After a few minutes please plug the Wi-Fi device to power again.
- Then please wait for a little while until it turns on all the light indications it has.
- Please turn on the TV.
- Now connect to the internet and open the Hulu application.
Please check whether the Hulu black screen issue still occurs or not.
In case you are not having a stable internet connection, you can follow these steps to fix it.
- When you are using the Hulu streaming service via your Android or Samsung Smart TV, you can disconnect other devices from using your Wi-Fi connection. This will allow your Smart TV to use the full speed of your internet connection to provide you with a better streaming experience with the Hulu app.
- Also, you can move the Wi-Fi router closer to the Smart TV. This will allow your Smart TV to receive a strong Wi-Fi signal.
- If you have a dual-band router you can connect the Smart TV to the 5Ghz band instead of the 2.4Ghz one.
Solution 2: Power cycle the device
Sometimes the Hulu black screen can be a cause of cached data collected in your router. Because of that, the streaming device can get corrupted. Performing a power cycle will help you to get rid of these cached data stored and refresh the device’s software.
Power cycle
- First, disconnect all which is connected to your Smart TV.
- After turning off the Smart TV please remove its plug from the power outlet.
- Then you need to turn off the router and unplug it from the power source.
- Please wait for a few minutes.
- Then plug the router into the power outlet.
- Now plug the Smart TV into the power outlet and turn it back on.
Now please open the Hulu application and check whether the Hulu black screen issue still occurs.
Solution 3: Clear the cache and data of the Hulu application
If the Hulu application is filled with app cache data it might be the reason for the Hulu black screen problem. To remove this data, you need to clear the app cache. After the troubleshooting step you might need your login credentials to access its services, so make sure you remember those credentials you used to log in before.
Clearing Hulu’s cache data
- Go and open the Settings app.
- Click Applications.
- Then go to managed installed applications.
- On the list that appears please select the Hulu application.
- Then click on the force stop.
- Then click on the clear cache data.
Now please open the Hulu application and check whether the Hulu black screen issue still occurs.
Clearing cache on Roku device
In case you are using a Roku TV to watch the Hulu streaming application this is what you need to do to clear the cache data.
- First, go to the home screen and press the home button 5 times.
- Then press the up button one time.
- Now press the rewind and fast forward buttons two times respectively.
After the Roku device reboots now please open the Hulu application and check whether the Hulu black screen issue still occurs or not.
Solution 4: Reset Samsung TV Smart hub
If you are experiencing a black screen when you are using the Hulu streaming service on your Samsung Smart TV, then you can fix this issue by resetting the Samsung smart hub on your smart TV.
Resetting the Samsung smart TV hub
- First, go to your Smart TV settings.
- Click Support.
- Then select Self-Diagnosis.
- Click reset the smart hub.
Now please open the Hulu application and check whether the Hulu black screen issue still occurs.
Solution 5: Try reinstalling the Hulu app
In some cases, the Hulu black screen can be a result of a corrupted file on the Hulu application you used. To get rid of this file you have to remove the application from your device and re-install it.
The proper way to reinstall the app on smart TV
- Uninstall the Hulu app.
- Then restart the Smart TV.
- Install the most up-to-date version of Hulu on your smart TV.
- Then log in to your Hulu account.
Now please open the Hulu application and check whether the Hulu black screen issue still occurs.
FAQ
Why is Hulu black screen?
Sometimes to provide a better service to its customers the web pages are designed to store cookies and cache files on their storage capacity. But sometimes those files get corrupted and makes some issues to the application by making some issues. The Hulu black screen is one of these issues and it is a regular requirement to clear the cache file storage of your browser to eliminate these issues.
Why can’t I see the video on Hulu?
First please check if the Hulu service is down or not because if there is a service issue you might not able to see the video. Sign out of Hulu from all their devices and sign in again using your main device. Also, you can try uninstalling and reinstalling the application on your device and logging in to it again using your credentials. Also, you need to make sure your internet connection is strong because normally Hulu application requires at least 6 Mbps, and Hulu live requires 8 Mbps to perform well.
Why is the Hulu screen black when screen sharing?
This is a common policy on several streaming platforms as the Hulu streaming platform, doesn’t allow sharing, recording, streaming, or redistributing its content. So when you do it you will receive a black screen or some other issues with your device.
Why is Hulu black screen on my iPhone?
Normally a slow network can trigger the Hulu black screen on an iPhone. Normally the Hulu application requires a minimum speed of 3 Mbps to stream a movie or a show from its library. Also for Hulu live TV stream, it requires at least a speed of 8 Mbps to perform a good stream.
