Fix “Fire Stick Connected with Problems” Error, Easy Guide!

Firestick sound not working

If you are experiencing the “Fire stick connected with problems” error, there are several reasons for this issue: poor internet connection, hardware problems, or software problems. In order to fix this problem, you need to follow some steps described in this article.

About Amazon Firestick

The Amazon Fire Stick is a small device that helps your home TV to become a Smart TV. When you plug it into the HDMI port it connects with the network you use for your internet access and allows your TV to stream several online streaming services like Spotify, Netflix, Amazon Prime, etc. Also, it lets you watch 4k resolution streaming content and it supports Dolby Vision.

Why does “Fire Stick Connected with Problems” Error occur?

When you are using the Amazon Fire TV, one of the reasons you might come up with is the “Fire Stick Connected with Problems” Error. It means that your Amazon Fire TV device is connected to your home internet connection but it doesn’t have internet access to stream anything.

In the following content, there are some solutions you can follow to fix this problem.

Solution 1: Troubleshoot the router

Fire Stick Connected with Problems Error

First, we have to check the internet connection status of your router before going any further. Because on Amazon Fire TV some internet connection problems can cause this Fire Stick connected with problems error.

Follow these directions to check whether the router has a problem or not.

First, you need to connect your Fire TV to another router and check whether it is working properly. To do this you can use your mobile hotspot facility on your smartphone. Further, if your router is a dual-band router try to use the 5Ghz port instead of using the 2.4Ghz port.

Also, there is a possibility that your Wi-Fi network has no internet connection with it. In order to test its internet connection status, you can perform an internet speed test.

Checking your internet speed

  • Open the browser using your Fire TV Stick.
  • Then go to It is an online speed test tool that is free for anyone.
  • Then click on Go. It will start the speed test

To have a good streaming experience with the Fire TV you should have an internet connection that has a good download and upload speed with it.

The recommended speeds are as follows:

  • SD (480p): 3 Mbps
  • HD (720p): 5 Mbps
  • Ultra HD/4K (2160p): 25 Mbps

In case your internet connection is too slow or you don’t have access to the internet even though your router is working perfectly, to make sure that your router is running without any errors you can follow these steps.

  • First, turn off the Fire TV.
  • Please unplug the router from the power source.
  • After a few minutes, you can plug it into the power source.
  • Now, wait a little while until the lights turn back on.
  • Then turn on Fire TV.
  • Now you can connect the Fire TV to the internet to check if it works properly.

Follow these steps in case you want to get a stable internet connection.

  • While you are using the Fire TV services try to stop other devices from using the Wi-Fi network to reduce the traffic and it will help the Fire TV to get the full internet speed of the router.
  • Try to move the Wi-Fi router to a closer location to the TV.
  • In case you have a dual-band router try to use the 5Ghz port instead of the 2.4Ghz.

Reconnect to the Wi-Fi network

To do this you need to select the forget network option and reconnect to the network using the login credentials.

  • To do this go to the Settings menu using the Firestick remote and choose Network.
  • Then choose your Wi-Fi network name on the list and press the menu button.
  • Then tap the select button to confirm the forget network operation. Now you will be notified that the network has been disconnected.
  • Then go to the network again and search for the Wi-Fi network.
  • Once it appears enter the Wi-Fi password to connect to it.

After troubleshooting the router try to check if the “Amazon Fire Stick connected with problems” error still occurs.

Solution 2: You can perform a hard reboot on the Amazon Fire TV Stick

The following method is to refresh the Firestick device. Sometimes the device causes issues when it has a software glitch or some other problem with it. It can be simply fixed with a hard reboot.

Hard reboot the Fire Stick

There are several methods to perform a hard reboot on a Firestick device.

  • Simply unplug the device from the power source and after waiting a few minutes please plug it back again and turn it back on.
  • You can restart the Fire TV device from the home screen settings. To do that scroll up on the home screen and highlight the home tab. Then scroll to the right and select settings and then again scroll to the right and select My Fire TV. Then scroll down and find the restart button and click on it to start the automatic restart.
  • Also, you can do the restarting process using the Amazon Firestick remote. To do that press the select button and the play/ pause button simultaneously for a few seconds until the “Amazon Fire TV is powering off” message displays.

After rebooting try to check if the “Amazon Fire Stick connected with problems” error still occurs or not.

Solution 3: You can check for outdated firmware on the Fire TV Stick device

In some cases it might be a result of a bug, that is present in the current Amazon Fire TV operating system. Normally the service providers always fix those bugs with their new updates. So it is better to make sure the current version you are using in the Amazon Fire TV software is the latest one. To do that you can follow the steps given in below.

Getting the latest OS Updates

  • First, open Fire TV Stick Settings.
  • Then select My Fire TV.
  • Now open About and select Check for Updates

Once you followed the above-mentioned steps your software will be updated to its latest version available.

Now please check whether the “Firestick connected with the problem” error is fixed or not.

Solution 4: Try performing a factory reset on your Fire TV Stick

Fire Stick Connected with Problems Error

In case all of the above solutions have failed and the problem still occurs on your device. You need to perform factory settings reset operation to your Amazon Fire TV settings. This will help you to bring the system settings to their default status.

Fire Stick Factory Defaults

  • First, go to the Settings menu.
  • Then select Reset to Factory settings.
  • Now click OK.
  • Then wait for the process to finish.

After the factory settings reset operation has finished please check whether the Firestick connected with problems error still occurs.

Frequently Asked Questions

Why is my Firestick connected to Wi-Fi but not to the internet?

If your Firestick device is connected to Wi-Fi and not to the internet, there are several reasons for this issue. Such issues can be a problem with your Wi-Fi signal, a damaged Ethernet cable, or a problem with your VPN. In case your Firestick device is not connecting to the Wi-Fi even though the internet connection is stable, then there is a problem with your router.

Why does my fire stick say “Home is currently unavailable “?

If you came up with this massage on your display, first check whether are there any problems with your internet connection. If your internet connection is stable and without any issues, then try to sign out from your Amazon account, and after a few seconds sign back in using your account details.

How to fix Firestick connected with problems?

In order to fix this, make sure that your router or modem resides within a 20-25 feet range from the Firestick because it is the typical range for a router or a modem. If your router cannot be moved further, please contact your internet service provider to get it closer. In any case, if your Firestick is within its range, then you have to move the router near the Firestick device.

Why is my Firestick plugged in but not working?

This issue can be solved by hard rebooting the Firestick device. To do that you need to unplug the Firestick device from its power source and after a few seconds time please plug it back on. Make sure the power switch is turned on the power source. Then make sure the Firestick remote batteries are also changed.

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